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Product

What materials

We use original rattan and the highest grade of leatherette which is flexible and thick.


Are your products Vegan?

Yes, our products are all vegan


How to take care of my Bag?

1.) Wipe the bag gently with the microfibre cloth to remove surface dirt, please refrain from using alcohol to clean your bag. 2.) Best to keep it indoors, do not store the bag for long periods in places exposed to sunlight. 3.) When the bag is stored for long periods, fill it with tissue paper to keep the bag in shape.


Orders & Shipping

Do you ship internationally?

Yes, we ship internationally. If your country/origin is not on the list. You can contact us through website, e-mail, DM Instagram (@cein.goods), or WhatsApp for purchasing.


How do I order CEIN products?

You can order our products directly from our website or from our official online stores on e-commerce platforms.


Can I change or cancel my order? 

Once the order is made, the system will lock it and make it impossible for any changes, including the address information and any other details. So make sure you check your order information before checking out. But if urgent, you can contact us through DM Instagram (@cein.goods), WhatsApp, or e-mail.


How long does delivery take?

We sent the parcel only on weekdays

Indonesia5-7 Working days
Malaysia5-7 Working days
Singapore5-7 Working days
Standard International7-14 Working days


Ordering for customers outside Indonesia, Malaysia, and Singapore

Depending on the value of your order, your Cein parcel may or may not be charged customs or import duties. If your parcel charged, it is up to the person receiving the parcel to cover these costs. For more accurate information, we would suggest getting in touch with your local customs office before you purchase your order.


Returns & Exchange

I gladly accept returns and refunds (Indonesia, Malaysia, and Singapore only)

  • We will only accept returns and refunds for incorrect/defective items. 
  • Products must be returned in their original condition.
  • We do not bear the postage
  • Kindly contact our customer care team at Instagram about this issue with your Order Number and a picture of the incorrect item or the defective area within 5 working days upon receiving your order and we will reply to you within 1 working day. Kindly ship the item back to us within 7 working days after receiving confirmation from us.

We do not accept returns after 7 days of receiving the products, used products, or products not bought online on our website or our other official accounts.


What should I do if I receive the wrong product?

We’re terribly sorry if you received a product that's different from the one that you ordered. Take a picture of the packing slip and send it to us via email at [email protected] with your order number and we’ll be sure to get you the products you ordered.


Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


Billing & Payment

What are the payment methods available to order CEIN?

For now we only accept PAYPAL and Bank Transfer


I didn't get a Payment confirmation in my email inbox. 

Please wait 1x24 hours upon your transaction. If you still haven't received any payment confirmation, please reach us at [email protected] or DM on Instagram @cein.goods

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